We agree that you should expect our products are able to be maintained at high quality Also, we make every effort to eusure that our customer service should be satisfactory.
Our inspection shows that the fault is due neither to the installation of the programme nor to the packaging of the product. Hence we are afraid we cannot make the adjustment you requst. We regret we cannot replace a new iPhone as compensation.
If you want to repair the iPhone, we would be willing to help you.(how?)
Reply by Red and Rolls
Dear Mr. Yip
Thank you for your letter of 20 February.
We agree that you should expect our products are able to be maintained at high quality Also, we make every effort to eusure that our customer service should be satisfactory.
Our inspection shows that the fault is due neither to the installation of the programme nor to the packaging of the product. Hence we are afraid we cannot make the adjustment you requst. We regret we cannot replace a new iPhone as compensation.
If you want to repair the iPhone, we would be willing to help you.(how?)
Yours sincerely,
Rolls Chan